If you change your mind, you can return your items within 14 days of delivery: you need to register your return request online and post the items within 14 days of delivery.
Returned products must be unworn, unwashed and unaltered.
Incomplete, damaged, used or modified items cannot be accepted.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including their box or bag.
Important: Each item must be returned in the exactly condition it was received, the organza bag packaging included, and presenting the security seal intact; in case of broken or missing device, the return will be considered as not acceptable and the product will be returned to the Customer.
The company is not liable for user misconduct and / or carelessness in filling in the return formats or for damages attributable to the courier and / or carrier that will be chosen at the user's discretion and cost.
In the case of returns of orders containing free products, these must also be returned. In case of a broken or missing free product, the return will be considered unacceptable and it will be returned to the Customer.
If you are a registered customer, complete the online return procedure by entering your account and clicking on "My orders". Click on the "Return product/s" button next to your order code and follow the instructions until your return has been correctly registered.
If you placed your order as a guest the return request can be submitted by filling the Return Form in the Returns section of our website.
(see section "How to request a return" for more details).
If your return does not comply with our Return Policy, it will not be possible to accept it and we will send the items back to you with no credit.