Customer Service

Our Customer Service is at your complete disposal for any questions or concerns: contact us via email at customer@chiaraboni.com or via phone on +39 02 4070 5559. We will answer your questions Monday to Friday from 9 a.m. to 6 p.m. GMT (Rome).

Our online store accepts payments via PayPal, Credit Card, Amazon Pay and Klarna. You may select from these payment methods at the end of the order process. All payments will be remitted to Drop Srl, who manages the online sales operations of the Chiara Boni La Petite Robe online store.
At no time is able to accept directly or sent via email.

Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day's exchange rate.

PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.

If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse.

You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The usage of PayPal as an online payment tool is free.

You can pay at the Chiara Boni La Petite Robe online store using credit cards, including Visa, Mastercard, American Expresse and Maestro.

The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within the Chiara Boni La Petite Robe online store or over the Internet will have access to your credit card information during and after the moment of purchase.

Your secure transaction will appear on your bank statement accompanied by the description Chiara Boni - Drop Srl. The total amount spent will be debited from your account immediately and the team will process the order.

Orders paid using credit cards are processed faster than those paid via the alternative accepted payment methods, as communication of the payment to is instantaneous.

You can pay using your Amazon account. The transaction is secure and is hosted by Amazon's servers: we do not intercept or store customer data. "Amazon Pay" is a simple, fast and secure way to pay online and on mobile devices, using the information already present on your Amazon account. https://pay.amazon.com/it/shopper

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees. No impact to your credit score.

In case of withdrawal, you will be reimbursed for all amounts paid, including any shipping costs. Return charges will be deducted, as well as any customs charges for returns from outside the EU.

This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.

The refund will be processed as soon as the returned product/s arrive in our warehouse and your return has been processed. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name Chiara Boni - Drop Srl.

For any issues with the product received, please contact our Customer Service: we will be glad to offer you an appropriate solution.

If you change your mind, you can return your items within 14 days of delivery: you need to register your return request online and post the items within 14 days of delivery.
Returned products must be unworn, unwashed and unaltered.
Incomplete, damaged, used or modified items cannot be accepted.
Returned products must have all the original tags and labels attached and be in their original and integral packaging, including their box or bag.

Important: Each item must be returned in the exactly condition it was received, the organza bag packaging included, and presenting the security seal intact; in case of broken or missing device, the return will be considered as not acceptable and the product will be returned to the Customer.
The company is not liable for user misconduct and / or carelessness in filling in the return formats or for damages attributable to the courier and / or carrier that will be chosen at the user's discretion and cost.

In the case of returns of orders containing free products, these must also be returned. In case of a broken or missing free product, the return will be considered unacceptable and it will be returned to the Customer.

If you are a registered customer, complete the online return procedure by entering your account and clicking on "My orders". Click on the "Return product/s" button next to your order code and follow the instructions until your return has been correctly registered.
If you placed your order as a guest the return request can be submitted by filling the Return Form in the Returns section of our website.

(see section "How to request a return" for more details).

If your return does not comply with our Return Policy, it will not be possible to accept it and we will send the items back to you with no credit.

You can return any product within 14 days from the delivery date.

If you are a registered customer, complete the online return procedure by entering your account and clicking on "My orders". Click on the "Return product/s" button next to your order code and follow the instructions until your return has been correctly registered.

If you placed your order as a guest, the return request can be submitted by filling the Return Form in the Returns section of our website.

Returns must be shipped using the pre-paid return label provided by Chiara Boni upon filling the Return Form.

Items must be returned in their original condition and in their original packaging.

You can contact our Customer Service if you have any questions.

The returns service is currently at customer charge, except where specifically specified in the Terms and Conditions of Sale. Below the following cost:

- € 15 for Italy;
- € 30 for Europe;
- € 45 for United Kingdom, to be converted to local currency according to the expected exchange rate at the time of refund;
- CAD 90 for Canada;
- $60 for the United States;
- € 60 for Russia, to be converted into local currency according to the expected exchange rate at the time of reimbursement;
- € 60 for all other countries, to be converted to local currency according to the expected exchange rate at the time of reimbursement.

Your refund will be issued once the parcel has been received by our warehouse, the quality check has been carried our by the quality check department and the return has been processed.

The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer.

In order to ensure prompt and timely delivery to our valued customers, Chiara Boni La Petite Robe online store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped.

The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.

Please note that costs estimates can raise depending on final weight of parcel.
The exact amount will be displayed at the checkout before you pay.

Orders are processed between 9am and 5pm GMT from Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.

Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.

In order to review and verify the information relating to your order, please log in to your account on this website and click on My Orders. On the "My Orders" page, click your order number to view your order details. Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.

In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
Shipments to the rest of the European Union take approximately 2-5 working days, while to the extra EU Coutries 3-7 working days.

Inside the European Union
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.

Outside the European Union
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the sender of the package.

CHIARA BONI La Petite Robe Online Store is the one and only official online store where you can purchase your favorite CHIARA BONI La Petite Robe products and receive them directly to your home!

Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.
CHIARA BONI La Petite Robe Online Store has entrusted the management of our online sales, operations, technology and Customer service to Drop Srl, the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.

Placing an order on CHIARA BONI La Petite Robe Online Store is quick and easy!
If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.

Our dresses are finished with a raw edge hem for ease of tailoring. In order to shorten them, you can simply cut the hem with a pair of professional scissors, it will not fray.

Check the care label sewn inside the dress.

After placing your order on www.chiaraboni.com, you will have the possibility to see all the details by entering your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status.

Our Customer Service is at your complete disposal for any questions or concerns: contact us via email at customer@chiaraboni.com.

The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of the Chiara Boni La Petite Robe online store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.